Refund and Return Policy for MUSICVIP
Effective Date: January 13, 2025
At MUSICVIP, we strive to ensure that our customers are completely satisfied with their luxury bag purchases. However, if you are not entirely happy with your order, we offer a clear and fair refund and return process that adheres to industry standards and meets the requirements set by Google AdSense.
1. Return Eligibility To qualify for a return, the following conditions must be met:
- Returns must be initiated within 30 days from the date of delivery.
- The item must be in new, unused, and unworn condition with all original tags, packaging, and receipts.
- The item must not have been altered, damaged, or used in any way.
2. Non-returnable Items Certain items are non-returnable and are not eligible for refunds. These include:
- Customized or personalized products
- Sale or clearance items
- Items with tags or packaging removed or damaged
3. How to Initiate a Return To start the return process, please follow these steps:
- Contact our customer support team at info@musicvip.click with your order number and reason for return.
- You will receive an authorization email with further instructions and a Return Authorization Number (RAN).
- Securely package the item for return, ensuring that it is protected to avoid damage during transit.
- Ship the item back to the address provided in the authorization email.
4. Return Shipping Costs Customers are responsible for the return shipping fees unless the return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item arrives safely.
5. Refund Process Once your returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout. Please note that shipping fees are non-refundable.
6. Exchanges We do not offer direct exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
7. Damaged or Defective Items If your item is damaged or defective upon arrival, please notify us within 7 days of receiving the product. We will provide a return label at no cost to you and issue a full refund or replacement, depending on availability and your preference.
8. Cancellations Orders can be canceled within 24 hours of purchase for a full refund. After this time, cancellation requests will be processed as returns upon receipt of the item.
9. Refunds for Orders Shipped Outside the U.S. International customers are responsible for all applicable import duties, taxes, and shipping fees. Refunds for international returns will be processed in the same manner as U.S. orders but may be subject to different shipping policies.
10. Legal Rights This policy is in compliance with consumer protection laws and does not affect your statutory rights. If you are located in a jurisdiction that provides additional consumer protections, those protections may apply.
11. Contact Us
Address: 50 Cardinal Way, Bangor, Maine (ME), 04401
Phone: (207) 990-1391
Email: info@musicvip.click
Thank you for shopping with MUSICVIP, your trusted source for luxury bags!